Senior It Service Owner

As Senior IT Service Owner at Bank J. Safra Sarasin you are part of our IT Group Services team and responsible for critical, compliance related IT services driving Service Management, Service Operation, Change Management and Application Support.

• Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
• Liaise and communicate with all stakeholders
• Ensure and maintain the IT service catalogue and service documentation
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
• Manage, monitor and report service level agreements and performance
• Administrate software support and maintenance contracts

• University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar banking education
• Industry specific knowledge is required
• Proven ability and experience in IT Service Management
• Strong knowledge in the area of compliance processes of banks (account opening, KYC, AML, KYT, fraud detection, etc.)
• Knowledge in ITIL practices is required
• Ability to weigh problems and set priorities, strong analytical and problem solving skills
• Excellent interpersonal skills, communication and presentation skills
• Capability to work independently
• Ability to perform multiple tasks in parallel at the same at a high level of quality
• Fluency in English; fluency in German and/or French is a plus

• Entrepreneurial spirit in a family owned bank

• Central city office locations across Switzerland

• Above average insurance coverage fully borne by the bank

• Contribution to health insurance and meal allowance

• Global growth strategy and stable environment

• Competitive offering

As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.

We are successfully operating for more than 180 years across 30 locations worldwide and offer our employees the chance to be a part of our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit andthe positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group.